Key Takeaways
Ph.Creative's Julie Randall and Dave Hazlehurst show you how to:
- Navigate internal challenges and pitfalls by mastering influence and avoiding common missteps when starting a values-driven transformation journey.
- Embrace mistakes as stepping stones by learning from real-life "war stories" and using adversity to refine strategies and overcome obstacles.
- Develop organisational values that drive culture change to align employee behaviour with business goals and customer expectations.
- Create a world-class experience that launches and sustains these values, enriching both employee and customer experiences.
